Your rights
- Get an electronic or paper copy of your health record, usually within 30 days of your request; a reasonable, cost-based fee may apply.
- Ask us to correct health information you believe is incorrect or incomplete. If we deny the request, we will explain why in writing.
- Request confidential communications, such as asking us to contact you at a particular phone number or address.
- Ask us to limit certain uses or disclosures. We are not always required to agree, except in circumstances required by law.
- Receive an accounting of certain disclosures made during the six years before your request.
- Get a paper copy of this notice at any time, even if you agreed to receive it electronically.
- Choose a legally authorized personal representative to exercise your rights.
- File a complaint without retaliation if you believe your privacy rights were violated.
Your choices
You may tell us your preferences about sharing information with family, friends, caregivers, or others involved in your care or payment for care. If you cannot tell us your preference, we may share information when we believe it is in your best interest or needed to lessen a serious and imminent threat to health or safety.
We will obtain your written authorization for most marketing, any sale of your information, and most sharing of psychotherapy notes. You may revoke an authorization in writing, except to the extent we already relied on it. If we contact you for fundraising, you may tell us not to contact you again.
How we may use and share health information
- Treatment: provide and coordinate hospice care with physicians, nurses, pharmacies, facilities, and other members of the care team.
- Payment: bill and obtain payment from Medicare, Medicaid, the Department of Veterans Affairs, insurers, or other responsible parties.
- Healthcare operations: improve quality, train staff, manage services, conduct accreditation activities, and operate the organization.
- Public health and safety: report concerns such as abuse or neglect, prevent disease, respond to product recalls, or reduce a serious threat when the law permits.
- Legal and government purposes: comply with applicable law, health oversight, workers’ compensation, law enforcement requests, organ donation, medical examiner or funeral director duties, and judicial or administrative proceedings when legal conditions are met.
- Research: use or share information for approved research when privacy safeguards and legal requirements are satisfied.
Special protection for substance use disorder records
To the extent we maintain substance use disorder patient records protected by 42 CFR Part 2, we will not use or disclose those records in a civil, criminal, administrative, or legislative investigation or proceeding against you without your written consent or a court order and subpoena, as applicable. We will provide clear notice and a choice before using Part 2 information for fundraising communications.
Our duties
- Maintain the privacy and security of your protected health information.
- Notify you promptly if a breach may have compromised your information.
- Follow the duties and privacy practices described in the notice currently in effect and give you a copy on request.
- Not use or share your information in ways not described here unless you authorize us in writing or the law permits or requires it.
Changes, questions, or complaints
We may change this notice, and a revised notice may apply to information we already have. The current notice will be available at our office, on our website, and upon request.
Contact the Quality of Life Hospice NV Privacy Officer at privacy@qualityoflifehospicenv.com, (702) 790-1341, or 6375 S. Pecos Road, Suite 220, Las Vegas, NV 89120.
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at hhs.gov/hipaa/filing-a-complaint, by calling 1-877-696-6775, or by writing to 200 Independence Avenue SW, Washington, DC 20201. We will not retaliate against you for filing a complaint.